The Country Ham Store
The Country Ham Store
©All Rights Reserved.

Contact Us

Ordering Information

We moniter your emailed orders many times throughout the day and wiil alert you if a shipping and/or stock situation occurs that will prohibit your order from shipping in 3 days, however we genarally ship 80% of our orders on the same day they are placed, and the balance the next day.

~The Country Ham Store~

How to Order. . .

There are several ways to place your order. . .

E-mailSince you're already using a computer, you may use our shopping cart simply and securely by clicking on a the "Add to Cart" button. By entering just your zip code our shopping cart will compute the shipping costs automatically, without having to commit to the order. The shopping cart service we use doubly protects your credit card information by Secure Socket Layer encryption as well as truncating and rerouting the last six digits of your credit card to us through secure servers.

In addition, our shopping cart allows you to order by credit card online, or mail in your order with a check or money order. If you don't own a printer, it doesn't matter, just reference the order # with your payment.

PhoneTo place an order by phone in order to avoid transmitting your credit card number over the internet proceed through the step by step ordering instructions and choose Order by Credit Card using Fax. We will call you back for your credit card number.

Inspected for spoilage...

  • Each of our ham orders are inspected for spoilage before we ship. How you store or cook your ham will affect its taste. Should your ham smell spoiled contact us immediately, before you prepare it for consumption. Do not consume an uncooked ham. We follow strict safety standards in handling food, and will not accept ham for exchange or credit.
  • If product is damaged when received, contact our customer service department for handling instructions.
  • Most orders will be shipped promptly within 1 or 2 business days of receipt. Please allow up to 5 days for Standard Mail or U.P.S. delivery.
  • If an item is out-of-stock at the time of your order, we'll let you know immediately.
Payment Options. . .

We accept MasterCard, VISA, and American Express. If you prefer you may also order by third party PayPal which also accepts any number of credit cards including Discover. There is no surcharge and your credit card will not be charged until the order is filled and scheduled for shipping. Note: Your credit card statement will reflect Appalachian Traveller, Inc. our parent company.

Accepted Cards
PayPal Third Party

You may also pay by check or money order in U.S. funds, drawn on a U.S. bank. Complete the pay by check or money order form, and you'll be given our mailing address automatically.

Privacy & Security

Thank you for visiting The Country ham Store website. We'd like to assure you that your credit card number and other personal data will be treated with the highest standards of safety, security, and confidentiality.

Secure Shopping: Items featuring an "Add to Cart" button may be ordered directly and securely. The Secure Shopping Cart Service we utilize is protected by full-strength (128 bit) Secure Socket Layer encryption for sensitive credit card information and assures customer privacy and protection. You may review the Secure Server Authenication Certificate at checkout time, before entering any sensitive credit card information. In order for SSL security to work, you must use an SSL-enabled browser - however, our Shopping Cart Service helps you protect your credit card information, even if your browser is not secure, by truncating the last six digits of your credit card, regardless of whether you utilize the secure server option, or not.

Please note that non-Shopping Cart e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.

Your Privacy Online:

When you place an order with us, we ask for your name, your email address, your billing address, the address for shipment of the order, your telephone number, your credit card number and expiration date. We consider this information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders.

We are committed to ensuring your privacy as a customer. You can be confident that The Country Ham Store does not sell names, e-mail addresses, or any other information about our online customers with third parties.

Shipping...

Unless specified "UPS Expedited Services," or "Priority Mail" U.S. And Canadian orders will be shipped either Standard Mail or U.P.S Ground, attempting to get your order to you as quickly and as inexpensively as possible.

Most orders will be shipped promptly within 1 or 2 business days of receipt. Please allow up to 5 days for U.P.S. delivery.We do not guarantee shipping or delivery dates, but will work with you and the carrier to assure timely delivery, or to request a refund of your shipping cost if warranted.

UPS Ground Transit Times
(Non-holiday week days - does not include the day shipped.)

UPS Transit Times for Ground Delivery

Please no P.O. boxes. We do not ship food products overseas, except to US states and territories including Alaska, Hawaii, Guam, Puerto Rico, and US embassies, and army and navy bases with AE, APO, and FPO zip codes.

Please e-mail us for shipping and handling quotes for volume orders greater than 200 pounds.

If a package is damaged in transit please e-mail our customer service department for handling instructions.

Phone Orders

PhoneTo place an order by phone in order to avoid transmitting your credit card number over the internet proceed through the step by step ordering instructions and choose Order by Credit Card using Fax. We will call you back for your credit card number.

To place and order by telephone in order to avoid transmitting your credit card number over the Internet:

Check the items you wish to purchase and then ADD TO CART
Enter the zip code of the RECIPIENT, and adjust your order if necessary
Select: ORDER BY CREDIT CARD USING FAX
Fill in all the required information leaving your credit card number blank
It's that easy, and we'll call you back for your credit card number, or you can fax it to us!

Note: If the shipping address is different from your credit card address please give us your credit card address in the special instructions section of the order form.

The Country Ham Store
Cosby, TN 37722

Note: We include our toll free telephone number on our shipping label for the benefit of gift recipients without computers. We ask that you indulge us by corresponding by e-mail, and promise to quickly respond to each and every one without the hold times, menu choices, and disconnections you have experienced with other companies. E-mail: lodgecastiron@comcast.net

A division of Appalachain Traveller, Inc
Listed by Dun & Bradstreet, Incorporated by the State of Tennesse in 1997
Serving nice folks like you since 1990.

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